Payment Methods:

Credit Card (Visa, Master Card, American Express & Discover): For your convenience we accept Credit Card payments. Please be sure to provide your exact billing address and telephone number–make sure it is the address and phone number that your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

 

You can be confident that your personal and account information is secure. Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) is used on this site.

 

PayPal : We also accept all major credit cards and online checks through Paypal, the convenient online payment system that lets you pay securely with Visa, MasterCard, Discover, Amex, or through your checking account. Note: We will only ship to your confirmed Pal Pal Mailing address!!!

 

PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

Call In Orders: Last but not least you may also call your order in. Just dial 713.820.6140 and we will be happy to assist you in placing your order over the phone.

 

Refunds:

We want you to be 100% satisfied with the items you have purchased. If you prefer to return any item that did not meet your expectation, we simply request that you return the item(s) within 7 days from the date you receive them. All sales will be considered final on the 8th day. (Some Restrictions may apply)

Due to the time consuming nature of some handmade items, we will refund all but a 20% restocking fee and your shipping fees.

If you qualified for the free shipping offer at checkout we will also deduct the actual shipping fees from your refund.

Return shipping to us is the responsibility of the customer.

We request that you return the items to us in an unused condition.

We pack your items very well and ask that you return the items in their original packaging. You will be responsible for the items until we receive them back, Please consider insurance when returning items.

As a reminder, with any handmade item, each item will never be exactly the same as another. We believe this adds to the unique style of each handmade item.

Refunds will be made to you in the original form in which you made payment. (i.e. Credit Card/Credit Card Credit, Paypal/Paypal Credit, Money Order/Money Order Refund and so on)

All custom made bows (bows that are not pictured on our site) are Non-Refundable.

All initial bows are Non-Refundable/Returnable as these are considered custom made. No Exceptions.

All Bows with BARRETTES are also considered custom made and are Non-Refundable/Returnable. No Exceptions.

 

Cancellations:

Dear valued customers please make note that because some of our items are handmade to order, should you need to cancel your order for any reason, please contact us via phone or email within 72 hours of your order placement.

Absolutely No Cancellations will be allowed, after 72 hours.

 

Special Notice:

ALL Shipping dates are approximate. Buyer shall not be entitled to chargebacks, reductions in price or other offsets as a result of a late shipment or failure to deliver in estimated time of delivery.

 

Ordering Notes:

While every effort is given to assure all bows/items on our website are available. There may be times when a particular style or bow or product may be in high demand. If the item(s) you order are out of stock at the time of your order, The Dog House Pet Salon, Inc. will email you and advise you of the shortage, you will then be given the opportunity to get another product of equal value or be sent a refund for the item(s) that were not in stock. As stated above, refunds will be made to you in the original form in which you made payment. (i.e. Credit Card/Credit Card Credit, Paypal/Paypal Credit, Money Order/Money Order Refund and so on).